60 Day Product Return Policy:
If you are not satisfied with a product, you may return it to EVS within 60 days from original date of shipment, within the following conditions:
Elevator Video Systems (EVS)
• Original shipping charges are not refundable unless deemed that EVS shipped incorrect item(s), incorrect quantity (ies) or original manufacturers defective product (subject to EVS validation).
• Returned products will not be accepted unless accompanied with a valid Return Merchandise Authorization Number (RMA).
• RMA numbers issued by EVS are valid for 15 days. Shipments received after 15 days will be refused.
• Returns must include a copy of original invoice, the completed EVS packing slip, and a detailed statement of reason for return.
• Customer is responsible for all freight charges, duties and taxes, if applicable. Product must be properly packaged and shipped, Prepaid to EVS in its original packaging, or similar packaging that offers an equal degree of protection. EVS will charge the full replacement cost for any missing components or parts. EVS is not responsible for lost or damaged merchandise. We strongly recommend insuring products for return shipping.
• Return claims are void if manufacturer’s seal is broken and/or products are altered or modified, subjected to an accident, improper handling, improper installation, misuse and abuse or operated contrary to the operating instructions. Products returned that are not in “resaleable” condition will be returned to customer at their expense.
• Discontinued items, special or custom-made equipment items (items not carried as stock even though they may appear on price lists) may not be returned. Returned products will be evaluated at the original purchase price and not at any subsequent price increase or decrease.
